The administrative staff at Peace of Mind Mental Health, Inc. play a pivotal role in ensuring the smooth functioning of the office, allowing clinicians to focus on providing excellent care to clients. They first point of contact for clients and visitors, both in person and over the phone. Greeting clients warmly, directing them to the appropriate staff or resources, and managing incoming calls efficiently are key aspects of this responsibility. Assisting with the intake process involves collecting necessary information from new clients, such as personal details and insurance information. They support clients with billing inquiries, verifying insurance coverage, and processing payments. Their roles play an integral part to creating a supportive and efficient environment where clients feel valued and clinicians can focus on delivering exceptional care. Their dedication and attention to detail contribute significantly to the overall well-being of both clients and staff.